Red Chilli Audio Shipping Policy

Please be assured you can order with confidence, we offer FREE shipping on all orders over £500.00 for UK and International orders.

For orders under £500.00 please refer to the item in question and a clear charge will be presented to you for UK or International despatch and will be dependent on the size and weight of the item/Items.

International orders:

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Red Chilli Audio is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at sales@redchilliaudio.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at sales@redchilliaudio.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sales@redchilliaudio.com.